Customer Support / Field Services Technologist (f/m/d)
- Provide excellent technical support to customers by resolving customer problems in a friendly and timely manner to ensure a high level of customer satisfaction
- Perform on-site installation and commissioning of Frequentis products
- Responsible for the maintenance, diagnostic tests and repair of customer equipment and software
- Perform over the phone and on-site troubleshooting, customer assistance and problem resolution
- Open trouble tickets and document action steps and resolutions
- Perform duty technician on-call (24 hours) based on a rotating schedule
- Assist in the development of technical projects
- Provide technical training to customers on Frequentis products
- Willing to carry a corporate cell phone
- Willing to work the occasional weekend and/or night shift
- Willing and able to travel domestically and internationally to a wide range of countries throughout the world
- College technologist degree or equivalent
- 3-5 years experience in communications systems
- Experience working in a technical support environment
- Comprehensive knowledge of systems diagnostics and repairs
- Proficient in the use of test equipment (analog, digital, IP, e.g. Wireshark, etc.)
- Excellent electronics skills and ability to read and understand electronic schematics
- Experience with Linux operating systems
- Knowledge of IP networking, switching and routing
- Excellent English communications skills (written, spoken)
- Ability to think analytically and strong problem-solving skills
- Excellent organization skills, ability to multi-task and effectively prioritize in a fast-paced environment
- Ability to work independently as well as within a peer team
- Possess and maintain a valid passport and drivers license
- Experience in providing technical training
- Knowledge of VoIP telephony products and protocols (SIP, Asterisk, FreeSWITCH, Wireshark, etc.)
- Knowledge of analog and digital telephony protocols, (FXS/FXO, T1, E1, ISDN, etc.)
- Knowledge of scripting and programming
- Able to obtain Enhanced Level Security clearance or higher
- Bilingual (French and English) and other spoken languages will be considered an asset
We offer you long-term career opportunities with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect we attach importance to a team-oriented working atmosphere. We offer an exciting work environment and a range of benefits focused on work-life balance, professional development and flexibility.
We offer you long-term career opportunities with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect we attach importance to a team-oriented working atmosphere. We offer an exciting work environment and a range of benefits focused on work-life balance, professional development and flexibility.

Lisa Maria Wissgott , MA
Human Resources | www.frequentis.com | Social media contact