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Sales Support Specialist

ATM Civil

Gatineau FREQUENTIS Canada Ltd. From now on Full time

Job Introduction

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Mission-critical control centres around the world keep our planes safe in the sky, our urban and regional trains safe on the railroads, and our ships and boats safe on the seas. They coordinate rescue on land, sea and air when something goes wrong and they keep our citizens safe by dispatching law enforcement and other first responders when we need to call 9-1-1. Today, any controller working in a mission-critical control centre relies on four sophisticated technologies to do their jobs: voice communications, situational awareness tools, decision assist tools, and a resilient voice and data network underneath it all. Those four basic tools: that’s what we do. Worldwide, more than 500 customers in 150 countries with more than 40,000 workstations already trust our know-how and proven experience.

Key Tasks

Validating and qualifying sales opportunities in close cooperation with the Sales Manager
Assisting customers in preparing tenders
Assisting in developing and managing the sales pipeline for the current fiscal year and forecast pipeline for upcoming years
Guiding sales opportunities through the sales process by involving the relevant stakeholders in each sales process phase when required
Filling out compliance matrices and creating proposals, by:

taking note of special customer requirements,
employing Frequentis' pricing and Customer Relationship Management tools

Generating sales reports to document ongoing progress
Following the project implementation and assisting if necessary
Conducting customer demonstrations on Frequentis VCS products, when required
Understanding how the customer's organization is structured
Understanding the sales cycles and processes for hi tech sales to government entities
Implementing the set gross margin/profit margin in the pricing tool
Configuring the pricing tool per customer requirements
Building and managing trust-based, long-term relationships with customer organizations (key business owners, decision makers in technology, operations, marketing, IT)
Managing selected sales projects from the order received to the hand-over to the project management (Manage internal processes, e.g. win plan, pricing file, /CRM/Funnel)
Stee ing After-Sales Management toward the maintenance organization
Assisting with proposal documents, portals completion and authentication
Assisting in trade shows as required
Assisting with marketing materials

Key Qualifications

Engineering and/or Business school post-secondary degree.
3-5 years of experience in (tele)communications-/ or IT- industry in customer-facing roles
Technical know-how paired with an understanding of economics
High Tech sales support experience
Customer intimacy experience through building credibility / trust with previous accounts
Very high level of interpersonal, organisational and verbal/written communication skills
Business understanding and consulting competence for customer solutions and customer operations coupled with ability of strategic thinking
Distinctive customer service orientation, with strong relationship management skills within an intercultural environment
Experience in reviewing contract language, Terms & Conditions
Technical/analytical skills, high problem-solving competence
Distinct cost/ budget awareness
Fluency in French is a plus but not mandatory

Our Values

Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits

We offer you long-term career opportunities with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect we attach importance to a team-oriented working atmosphere. We offer an exciting work environment and a range of benefits focused on work-life balance, professional development and flexibility.

Benefits

Salary

Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.

Apply now