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Customer Support Engineer - Aeronautical Information Management (EAD&WFM)

Cluj-Napoca, Cluj FREQUENTIS Romania SRL Full time

Sorry! This position is already filled. You can find our open vacancies here

Job Introduction

The Frequentis Group is an international supplier of communication and information systems for control centres with safety-critical tasks. These ‘Control Centre Solutions’ are developed and distributed by Frequentis in the business segments Air Traffic Management (civil and military air traffic control, aeronautical information management, air defence) and Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways). With headquarters in Vienna, the company employs more than 1800 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries.

In Cluj we started in 2009 and our local team has currently 140+ colleagues and is growing. As part of our team, you will actively support the development of products in an international environment, where experienced people will help you further develop your skills and advance in your career. If you want to work on the largest Aeronautical Information Management system in the world, implemented by Frequentis for Eurocontrol, we look forward to meeting you!

The Aeronautical Information Management system we build at Frequentis is being utilized by users from all European Aeronautical Navigation Service Providers (ANSP’s), like e.g. Romatsa and many non European ANSP’s. Flying over Europe or landing at an airport in Europe, is possible because of data maintained in the system we develop.

Key Tasks

Receive, document, reproduce, analyse and solve incidents reported by the customers, according to the Service Level Agreements
Root cause analysis
Documentation of known errors for 1st Level Support
Interface with multiple product teams for low level investigations
Maintain knowledge base up to date
Apply the specific customer support processes defined in the EAD program
Contribute to the verification and validation of provided product patches and releases during the Frequentis specific testing cycles

Key Qualifications

Minimum 3 years of experience in tier 2 customer support roles
Aptitude for analytics and troubleshooting
Aptitude for being patient till all details of a customer report are clarified
Motivation for software testing
Experience (2+ years) with Software Requirements and the corresponding testcases
Experience (2+ years) with managing Problem Reports and their tracing
Capable to read/understand problem reports and interpret log files
Team player
Experience with Jira for ticket management
Good English knowledge, both written and verbally

Nice to have:

Knowledge with SQL databases
Knowledge of REST, SOAP, XML, JSON

Our Values

Frequentis team is committed to creating a safer world with our innovative strength and technology orientation. At Frequentis Romania we are a family, while we value and work under a safety-critical mindset. We believe in courage and expertise, applied in everything we accomplish.

Benefits

We offer a range of benefits focused on work-life balance, professional development and flexibility.


PRIVATE MEDICAL	SPORT	LUNCH	EXTRA	EXTRA	PUBLIC TRANSPORT	CERTIFICATIONS	TRAININGS	UNEQUAL	WORK
INSURANCE	PACKAGE	TICKETS	VACATION DAYS	WINTER HOLIDAY	SUBSCRIPTION			WORKING HOURS	FROM HOME

Benefits

We offer a range of benefits focused on work-life balance, professional development and flexibility.


PRIVATE MEDICAL	SPORT	LUNCH	EXTRA	EXTRA	PUBLIC TRANSPORT	CERTIFICATIONS	TRAININGS	UNEQUAL	WORK
INSURANCE	PACKAGE	TICKETS	VACATION DAYS	WINTER HOLIDAY	SUBSCRIPTION			WORKING HOURS	FROM HOME