Customer Support Engineer - Aeronautical Information Management [EAD & WFM]

Cluj-Napoca FREQUENTIS Romania SRL Full time
Job Introduction
The Frequentis Group is an international supplier of communication and information systems for control centres with safety-critical tasks. These ‘Control Centre Solutions’ are developed and distributed by Frequentis in the business segments Air Traffic Management (civil and military air traffic control, aeronautical information management, air defence) and Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways). With headquarters in Vienna, the company employs more than 1800 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries.

In Cluj we started in 2009 and our local team has currently 140+ colleagues and is growing.
As part of our team, you will actively develop products in an international environment, where experienced people will help you further develop your skills and advance in your career.

The Aeronautical Information Management system we build at Frequentis is being utilized by users from all European Aeronautical Navigation Service Providers (ANSP’s), like e.g. Romatsa and many non European ANSP’s. Flying over Europe or landing at an airport in Europe, is possible because of data maintained in the system we develop. 

We are looking for talented engineers, willing to solve aeronautical technical puzzles. If you want to work on the largest Aeronautical Information Management system in the world, implemented by Frequentis for Eurocontrol, we look forward to meeting you!

Key Tasks
  • Receive, document, reproduce, analyse and solve incidents reported by the customers, according to the Service Level Agreements
  • Root cause analysis
  • Documentation of known errors for 1st Level Support
  • Interface with multiple product teams for low level investigations
  • Maintain knowledge base up to date
  • Apply the specific customer support processes defined in the EAD program
  • Contribute to the verification and validation of provided product patches and releases during the Frequentis specific testing cycles
Key Qualifications
  • Minimum 3 years of experience in tier 2 customer support roles
  • Aptitude for analytics and troubleshooting
  • Aptitude for being patient till all details of a customer report are clarified
  • Motivation for software testing 
  • Experience (2+ years) with Software Requirements and the corresponding testcases
  • Experience (2+ years) with managing Problem Reports and their tracing
  • Capable to read/understand problem reports and interpret log files
  • Team player
  • Experience with Jira for ticket management
  • Good English knowledge, both written and verbally

Nice to have:
  • Knowledge with SQL databases
  • Knowledge of REST, SOAP, XML, JSON
Our Values
Frequentis team is committed to creating a safer world with our innovative strength and technology orientation. At Frequentis Romania we are a family, while we value and work under a safety-critical mindset. We believe in courage and expertise, applied in everything we accomplish.
Benefits

We offer a range of benefits focused on work-life balance, professional development and flexibility.


Private Medical Insurance SPORT PACKAGE  Lunch tickets  extra vacation days Extra winter holiday  Public transport subscription  certifications Trainings unequal working time workf from home workf from home
PRIVATE MEDICAL SPORT LUNCH EXTRA EXTRA PUBLIC TRANSPORT
CERTIFICATIONS TRAININGS UNEQUAL WORK PRIVATE
INSURANCE PACKAGE TICKETS VACATION DAYS WINTER HOLIDAY SUBSCRIPTION WORKING HOURS FROM HOME PENSION
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Benefits

We offer a range of benefits focused on work-life balance, professional development and flexibility.


Private Medical Insurance SPORT PACKAGE  Lunch tickets  extra vacation days Extra winter holiday  Public transport subscription  certifications Trainings unequal working time workf from home workf from home
PRIVATE MEDICAL SPORT LUNCH EXTRA EXTRA PUBLIC TRANSPORT
CERTIFICATIONS TRAININGS UNEQUAL WORK PRIVATE
INSURANCE PACKAGE TICKETS VACATION DAYS WINTER HOLIDAY SUBSCRIPTION WORKING HOURS FROM HOME PENSION
Discover the best way of working
https://www.frequentis.com/karriere/hrprofils/images/Malina_M.jpg profile picture.

Human Resources | malina-catalina.mocean@frequentis.com | +40 726 119757 | Social media contact

Looking forward in getting to know the person behind the CV. In addition to professional qualifications, personality is very important to us at Frequentis
Join us and let's work together for a safer world!
At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.