Service Manager (all genders)
- As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector
- Within the framework of the respective service contracts, you are responsible for excellent after-sales support and the associated customer satisfaction
- Together with the experts in our specialist departments, you will ensure that faults in existing customer systems are analysed and rectified in a timely manner
- In your role as Service Manager, you will also advise our customers on technical matters and support our specialist departments with possible extensions to customer system
- You understand business contexts and have a good technical understanding of IT products
- You ideally have completed IT-related vocational training or a comparable degree and have several years of practical experience in maintenance processes
- You have a basic understanding of contractual matters
- Experience in sales/pre-sales/after-market sales is an advantage
- Customer-friendliness and a solution-oriented approach are a matter of course for you
- You have a very good command of written and spoken English, additional foreign language skills such as Spanish or French are an advantage
- The willingness to travel for occasional worldwide customer visits rounds off your profile
We offer attractive employee packages, where financial rewards are just as important as other benefits, including a 30-day annual leave allowance, sports and health programs, and JobRad bicycle leasing. The work-life balance of our employees is particularly important to us. We believe that private and family needs should be fully compatible with the daily work routine and that our employees should feel able to meet personal commitments even during standard working hours. This is another reason why flexitime and virtual working models come as standard at Frequentis Comsoft. In addition, our spacious and quiet offices, in which a maximum of four colleagues sit together, provide a calm and productive working environment. We are also guided by the principle of “healthy mind in a healthy body”. Our staff can train before or after work in our in-house gym or participate in sports courses. In addition, we regularly participate in various sports activities to promote team spirit and celebrate shared successes. A range of annual parties and events – for example, on our beautiful roof terrace – strengthen our sense of corporate community.
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FLEXIBLE, FAMILY FRIENDLY | LIVELY, OPEN | PERMANENT | INTERNATIONAL | COMPANY | OFFICES WITH | ROOFTOP | FREE | CORPORATE | EASY ACCESS |
WORKING HOURS | CULTURE | EMPLOYMENT CONTRACTS | CAREER OPORTUNITIES | GYM | MAX. 4 PERSONS | TERRACE | BEVERAGES | EVENTS | TO PUBLIC TRANSPORT |
We offer attractive employee packages, where financial rewards are just as important as other benefits, including a 30-day annual leave allowance, sports and health programs, and JobRad bicycle leasing. The work-life balance of our employees is particularly important to us. We believe that private and family needs should be fully compatible with the daily work routine and that our employees should feel able to meet personal commitments even during standard working hours. This is another reason why flexitime and virtual working models come as standard at Frequentis Comsoft. In addition, our spacious and quiet offices, in which a maximum of four colleagues sit together, provide a calm and productive working environment. We are also guided by the principle of “healthy mind in a healthy body”. Our staff can train before or after work in our in-house gym or participate in sports courses. In addition, we regularly participate in various sports activities to promote team spirit and celebrate shared successes. A range of annual parties and events – for example, on our beautiful roof terrace – strengthen our sense of corporate community.
![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
FLEXIBLE, FAMILY FRIENDLY | LIVELY, OPEN | PERMANENT | INTERNATIONAL | COMPANY | OFFICES WITH | ROOFTOP | FREE | CORPORATE | EASY ACCESS |
WORKING HOURS | CULTURE | EMPLOYMENT CONTRACTS | CAREER OPORTUNITIES | GYM | MAX. 4 PERSONS | TERRACE | BEVERAGES | EVENTS | TO PUBLIC TRANSPORT |

Teodora Santoro
Human Resources | +49 (721) 9497 2600 | Social media contact