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ATM/VCS Project Manager Maintenance (Service Manager) (f/m/d)

Air Traffic Management Civil

Toulouse FREQUENTIS France SARL 04-2022 Full time

Job Introduction

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, 500 customers with 40.000 workstations already trust our know-how and proven experience.

Your environment

The French subsidiary works closely with and as an integral part of the head office in Vienna (Austria). It manages a range of large-scale, complex projects as well as long-term maintenance contracts.

We are looking for a supportive colleague as a maintenance project manager (Service Manager) for our very well-established team at our subsidiary in Toulouse France. As a maintenance project manager, you will be the customer’s main point of contact to ensure the maintenance of the installed systems. You will act as the interface between the customer and the rest of the team to manage, define and clarify technical requirements and develop appropriate solutions.

Key Tasks

As a maintenance project manager, you will be the customer's main point of contact to ensure the maintenance of the installed systems.

You will act as the interface between the customer and the rest of the team (software/hardware development, system engineers and support) to define/clarify technical requirements and develop appropriate solutions.

As such, you will:

Ensure service management and project management for clients located in France and the Netherlands (Maastricht),
Supervise resources, budgets, and tasks,
Draft and submit internal and external reports,
Manage and resolve issues in time in coordination with support and development engineers,
Manage relationships with customers, partners, and subcontractors,
Analyse requests for system upgrades or extensions, organise their technical analysis, and prepare offers with the offer departments based on existing framework contracts,
Help identify possible optimisations,
Develop service, lifecycle management, and service sales strategies,

You will be required to travel regularly to customer sites in France and the Netherlands (Maastricht) as well as to the Group's head office in Vienna, Austria.

Key Qualifications

You have an engineering degree (Bac+5 / Masters), ideally in IT or telecommunications
You have a good base of general computer skills
You have at least 3 years of experience as a Service Delivery Manager or in the management of international service/IT/telecom projects
You can draft documents in French and English
You can easily communicate with and work within a multidisciplinary international team
Experience in testing or deployment on customer sites of critical systems is desirable
Networking and VoIP experience is desirable
Experience in the field of service provider is a plus
Knowledge of air traffic control is a major plus
Organisation, independence, reliability, ability to manage priorities, and sense of initiative are required
Working language: Fluent French / Advanced English; German would be a plus
Willing to regularly travel around France and to the Netherlands and Austria

If you are interested, please send us your application by email to: Recrutement-FFR@frequentis.com

Our Values

Around 2,100 employees at Frequentis are committed to creating a safer world with their innovative strength and technology orientation. At the headquarters in Vienna, people from over 55 nations have agreed on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions and offer all our employees equal development opportunities.

Benefits

We offer a culture of initiative-taking and accountability, allowing you to contribute to the company’s success. You will work in an international, multi-project, and multicultural environment, with varied and cutting-edge IT and telecommunications technologies. We offer specialised trainings and personal development, varied career opportunities and varied tasks with development potential in a stable and fast-growing market.