ATM/VCS Project Manager Maintenance (Service Manager) (f/m/d)

Air Traffic Management Civil
Toulouse FREQUENTIS France SARL 04-2022 Full time
Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, 500 customers with 40.000 workstations already trust our know-how and proven experience. 

Your environment 

The French subsidiary works closely with and as an integral part of the head office in Vienna (Austria). It manages a range of large-scale, complex projects as well as long-term maintenance contracts.

We are looking for a supportive colleague as a maintenance project manager (Service Manager) for our very well-established team at our subsidiary in Toulouse France. As a maintenance project manager, you will be the customer’s main point of contact to ensure the maintenance of the installed systems. You will act as the interface between the customer and the rest of the team to manage, define and clarify technical requirements and develop appropriate solutions.
Key Tasks
​As a maintenance project manager, you will be the customer's main point of contact to ensure the maintenance of the installed systems. 

You will act as the interface between the customer and the rest of the team (software/hardware development, system engineers and support) to define/clarify technical requirements and develop appropriate solutions. 

As such, you will: 

  • Ensure service management and project management for clients located in France and the Netherlands (Maastricht),
  • Supervise resources, budgets, and tasks, 
  • Draft and submit internal and external reports, 
  • Manage and resolve issues in time in coordination with support and development engineers, 
  • Manage relationships with customers, partners, and subcontractors, 
  • Analyse requests for system upgrades or extensions, organise their technical analysis, and prepare offers with the offer departments based on existing framework contracts, 
  • Help identify possible optimisations, 
  • Develop service, lifecycle management, and service sales strategies,

You will be required to travel regularly to customer sites in France and the Netherlands (Maastricht) as well as to the Group's head office in Vienna, Austria.
Key Qualifications
  • You have an engineering degree (Bac+5 / Masters), ideally in IT or telecommunications 
  • You have a good base of general computer skills 
  • You have at least 3 years of experience as a Service Delivery Manager or in the management of international service/IT/telecom projects 
  • You can draft documents in French and English 
  • You can easily communicate with and work within a multidisciplinary international team 
  • Experience in testing or deployment on customer sites of critical systems is desirable 
  • Networking and VoIP experience is desirable 
  • Experience in the field of service provider is a plus 
  • Knowledge of air traffic control is a major plus 
  • Organisation, independence, reliability, ability to manage priorities, and sense of initiative are required 
  • Working language: Fluent French / Advanced English; German would be a plus 
  • Willing to regularly travel around France and to the Netherlands and Austria 

​If you are interested, please send us your application by email to: Recrutement-FFR@frequentis.com
Our Values
Around 2,100 employees at Frequentis are committed to creating a safer world with their innovative strength and technology orientation. At the headquarters in Vienna, people from over 55 nations have agreed on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions and offer all our employees equal development opportunities.
Benefits

We offer a culture of initiative-taking and accountability, allowing you to contribute to the company’s success. You will work in an international, multi-project, and multicultural environment, with varied and cutting-edge IT and telecommunications technologies. We offer specialised trainings and personal development, varied career opportunities and varied tasks with development potential in a stable and fast-growing market.


Vertrauensarbeitszeit
 Home Office  Smartphone Mentoring  Aus- und Weiterbildung   
TRUST-BASED HOME MODERN MENTORING TRAININGS

WORKING HOURS
OFFICE IT-EQUIPMENT PROGRAM
EUR 45000
Your actual salary based on your background and experience.
Benefits

We offer a culture of initiative-taking and accountability, allowing you to contribute to the company’s success. You will work in an international, multi-project, and multicultural environment, with varied and cutting-edge IT and telecommunications technologies. We offer specialised trainings and personal development, varied career opportunities and varied tasks with development potential in a stable and fast-growing market.


Vertrauensarbeitszeit
 Home Office  Smartphone Mentoring  Aus- und Weiterbildung   
TRUST-BASED HOME MODERN MENTORING TRAININGS

WORKING HOURS
OFFICE IT-EQUIPMENT PROGRAM
Discover the best way of working
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