Service Engineer
FREQUENTIS Solutions & Services s. r. o., as a member of the Austrian Group FREQUENTIS AG, is focused on software development, system engineering and delivery of safety-critical voice communication and information systems. Our Solutions are developed and distributed in the following business segments: Air Traffic Management & Defence (civil and military air traffic control, aeronautical information management), Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways).
Frequentis has been providing the defence market with mission-critical communication, information and surveillance systemsfor over seven decades. The fully redundant, highly-available communications framework is used by joint and combined forces in today's command centre operations – be it in the air, at sea, or on land.
When it comes to mission-critical communications, secure voice and data exchange is paramount. Military organisations and civil air authorities worldwide require trustworthy solutions they can rely on during both standard operation, as well as their missions.
Join our team and help us make our solutions even more reliable. Work for an international technological leader and enjoy the benefits of flexible working arrangements and our focus on a good work-life balance.
Who We Are Looking For?
We are looking for a System Engineer who will take a key role in the technical implementation and service lifecycle of our systems, ensuring both delivery excellence and high-quality service support for our customers in the Defense domain.
- Act as a technical representative of FREQUENTIS towards customers for all service-related aspects
- Collaborate with Service Management and Sales teams to support the sale and renewal of maintenance and service contracts, providing technical expertise during discussions
- Assist customers with technical questions related to system operation, configuration, and service
- Coordinate and conduct root cause analyses, define corrective actions, and ensure quality service delivery
- Support the transition of delivery projects into the service phase, ensuring smooth knowledge transfer and operational readiness
- Contribute to product improvement by feeding back service experience to Product Management
- Create and maintain detailed technical documentation (system descriptions, interfaces, configuration steps)
- Handle service tickets and participate in on-call duties to ensure timely resolution of operational issues
- Respond to technical enquiries (incidents, problems, configuration changes) within agreed response times
- Participate in delivery projects and other activities as required by business needs.
- Design, plan, and execute system changes or extensions to new or existing systems (change requests)
- Integrate new systems or components into existing environments
- Perform system audits, participate in site acceptances, and ensure system readiness
- Installation, configuration, and maintenance of Linux servers (preferably RHEL), including upgrades and troubleshooting
- Bash scripting proficiency
- Solid experience with virtualization platforms (VMware and KVM preferred)
- Understanding of VoIP technologies (SIP) and experience with SBC & PABX systems
- Familiarity with various storage technologies and basic networking concepts and configurations (CISCO preferred)
- Understanding of clustering principles
- Ability to create clear technical documentation, including step-by-step guides, specifications, and requirements
- Ability to quickly adapt to frequent software releases and evolving environments
- Strong analytical and troubleshooting skills in distributed system environments
- Professional and calm communication skills, even in critical situations
- Precise and structured documentation practices
- Willingness to travel to Vienna or to customer’s locations internationally
- Willingness to undergo security clearance
- Willingness to participate in an on-call duty rotation
- Experience with Windows Server installation and maintenance
- Experience with cloud platforms (AWS, Azure, etc.)
- Experience with database system (MySQL, MSSQL, PostgreSQL, Oracle DBMS)
- Experience with monitoring systems (Zabbix)
- Experience with monitoring and backup solutions
- Familiarity with automation tools (Ansible)
- Experience with service management frameworks (e.g., ITIL)
- Additional languages (especially Spanish) are a strong plus
- Flexible, self-driven, and goal-oriented
- Structured and responsible approach to work
- Team player who can operate within corporate processes and collaborative environments
- Customer-oriented mindset with a focus on delivery excellence
We offer an international and exciting work environment with manifold opportunities to grow both personally and professionally. Happiness and commitment of our employees is a key contributor to our success and we therefore put strong emphasis on our team spirit and a healthy work-life-balance. We are located in a modern office building with good public transportation connections, close to the city center of Bratislava.
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| TRUST-BASED | REFRESHMENTS | HOME | MODERN | MENTORING | TRAININGS | TEAM & | EMPLOYEE |
| WORKING HOURS | AT WORK | OFFICE | IT-EQUIPMENT | PROGRAM | COMPANY EVENTS | REFERRAL PROGRAM |
We offer an international and exciting work environment with manifold opportunities to grow both personally and professionally. Happiness and commitment of our employees is a key contributor to our success and we therefore put strong emphasis on our team spirit and a healthy work-life-balance. We are located in a modern office building with good public transportation connections, close to the city center of Bratislava.
| | | | | | | | |
| TRUST-BASED | REFRESHMENTS | HOME | MODERN | MENTORING | TRAININGS | TEAM & | EMPLOYEE |
| WORKING HOURS | AT WORK | OFFICE | IT-EQUIPMENT | PROGRAM | COMPANY EVENTS | REFERRAL PROGRAM |
Eva Lajchová
Human Resources | Eva.LAJCHOVA@frequentis.com | Social media contact