Systems Engineer – Voice & Linux Systems (On-site & Customer-Facing)
- On-site installation, integration, and system upgrades at customer locations (airports, ATM centers);
- Active participation in system design phases, including architecture discussions and technical reviews;
- Involvement in Critical Design Review (CDR), Factory Acceptance Tests (FAT), and Site Acceptance Tests (SAT) with customers;
- Direct customer interaction during commissioning, acceptance, and operational phases, including support of incident and problem resolution within agreed service levels;
- Close cooperation with Customer Service and Support teams during in-house and on-site system activities;
- Documentation and analysis of reported incidents and problems;
- Coordinating and carrying out root cause analyses and remedies;
- Designing, planning and technically executing changes and extensions to existing systems (change requests);
- Integrating systems and system components into existing system environments;
- Performing system audits;
- Collaborating with Product Management by providing technical and operational input for continuous product improvements and extensions, based on system lifecycle experience and customer feedback;
- Supporting the transition from delivery projects to the support phase, including building up the required know-how for operating and maintaining handed-over solutions;
- Drafting/updating technical documentation on systems and their interfaces;
- Coordinating with product and development teams on error analysis and troubleshooting.
- Install, configure, and maintain Linux servers (particularly RHEL), including updates, upgrades & troubleshooting issues;
- Bash scripting;
- Solid experience with virtualization platforms (VMware preferred);
- Experience with SBC & PABX;
- Experience with various storage technologies;
- Good understanding of basic networking;
- Understanding of clustering concepts;
- Ability to create technical documentation, including step-by-step instructions, specifications, and requirements;
- Able to quickly adapt to frequent software releases.
- Experience with ATM Voice Communication Systems or safety-critical environments;
- Knowledge of VoIP and SIP protocols;
- Experience with analogue and digital voice interfaces;
- Basic understanding of telecom signaling and voice networking;
- Prior exposure to customer-facing system engineering roles.
- Comfortable working both on-site with customers and in the office (Vienna and Bratislava), balancing technical work with communication and coordination);
- Willingness to travel to customer sites for installations, upgrades, and acceptance activities (typically planned, not ad-hoc);
- You are flexible, self-driven, goal-oriented and structured in how you approach your work;
- You can integrate yourself into a larger cooperation, follow corporate processes.
We offer an international and exciting work environment with manifold opportunities to grow both personally and professionally. Happiness and commitment of our employees is a key contributor to our success and we therefore put strong emphasis on our team spirit and a healthy work-life-balance. We are located in a modern office building with good public transportation connections, close to the city center of Bratislava.
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| TRUST-BASED | REFRESHMENTS | HOME | MODERN | MENTORING | TRAININGS | TEAM & | EMPLOYEE |
| WORKING HOURS | AT WORK | OFFICE | IT-EQUIPMENT | PROGRAM | COMPANY EVENTS | REFERRAL PROGRAM |
We offer an international and exciting work environment with manifold opportunities to grow both personally and professionally. Happiness and commitment of our employees is a key contributor to our success and we therefore put strong emphasis on our team spirit and a healthy work-life-balance. We are located in a modern office building with good public transportation connections, close to the city center of Bratislava.
| | | | | | | | |
| TRUST-BASED | REFRESHMENTS | HOME | MODERN | MENTORING | TRAININGS | TEAM & | EMPLOYEE |
| WORKING HOURS | AT WORK | OFFICE | IT-EQUIPMENT | PROGRAM | COMPANY EVENTS | REFERRAL PROGRAM |
Sofia Viktória Rišpánová
Human Ressources | SofiaViktoria.RISPANOVA@frequentis.com | +421 (2) 32272 169 | Social media contact