? Responsible for managing and leading the team and processes in the warranty support department
? Guide junior staff in all aspects of the tasks
? Monitor and manage part inventories to ensure team is adequately equipped to perform repairs
? Perform system and subassembly inspections to verify quality requirements
? Conduct equipment debug and repairs of technical equipment to board level
? Identify and track problem trends for reporting to department and program management
? Conduct root cause analyses and initiate team process improvement activities
? Ensure quality of repair is at highest level possible, identifying relevant action plans, and provide execution.
? Recommend and approve warranty replacement parts, scrapping and storage
? Maintain, monitor, and disposition customer equipment received to insure accountability of equipment
? Build, test, troubleshoot new design hardware, subassemblies or finished products using layouts, wiring diagrams, written and verbal instructions
? Perform formal Repair Acceptance Testing with Customer representatives
? Work from drawings, specifications and verbal instructions to assemble, install and wire backplanes, subassembly carriers, and subassemblies into Communications System rack assemblies
? Assist engineers to perform and validate test procedures
? Inspect and package outgoing system and materials
? Help diagnose system or unit problems as well as suggest and implement production improvements
? Install and configure computer clients, servers and switches in a network environment
? Performs other duties and responsibilities when required by management