Service Manager for Air Traffic Management accounts (f/m/d)

Customer Services International
Singapore FREQUENTIS Singapore Pte Ltd. From now on Full time
Job Introduction
Frequentis Group with headquarters in Vienna is the leading international supplier of communication and information systems for control centres with safety-critical tasks, like Air Traffic Management. Worldwide, more than 500 customers in about 150 countries with more than 35,000 control centre working positions already trust our know-how and proven experience. 

Our team in Singapore is searching for a Service Manager with customer experience and entrepreneurial mindset for our Air Traffic Management Accounts in Asia. In this role you are the negotiator for our professional services and maintenance contracts and help customers to further develop their systems with change requests to build and maintain a long-term business relationship. You are welcome to share your experience in the field of air traffic- and IT related business solutions with us and we are going to offer you an environment with great potential and strong support of an international Service Manager team worldwide.
Key Tasks
  • Managing service contracts and change request projects with customers in civil and military Air Traffic Management in Asia 
  • Ensuring rapid incident and problem handling in a safety critical customer based IT/telecom infrastructure in cooperation with our system engineers and other stakeholders 
  • Identifying optimization potential and new business opportunities in terms of life cycle management with existing customers (change requests) in close cooperation with the local sales team 
  • Proactive relationship management with customers, partners, and subcontractors 
  • Supervising necessary resources, budgets and profitability as well as reporting internally and externally 
  • Supporting presales and sales by elaborating the technical solution, documentation and preparation of offers
Key Qualifications
  • At least 5 years of experience as Service Delivery Manager or Project Manager of international service/IT/telecom projects 
  • Completed technical education in IT/telecommunications or similar 
  • Working experience in the areas of Air Traffic Management, Airports, Air Traffic Control, or equivalent with safety critical IT infrastructure much appreciated 
  • Entrepreneurial way of thinking as well as proven customer experience is needed 
  • Excellent English language skills (written and spoken), Chinese is an advantage 
  • Willingness to travel in the ASEAN region and worldwide (10-30%)
Our Values
Around 2,100 employees from 55 nations of Frequentis are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships to keep the valuable know-how of our employees stable.
Benefits

We offer you a long-term career in an internationally operating Austrian company and an interesting growing market environment.

         Vertrauensarbeitszeit
 Home Office      Smartphone Mentoring      Aus- und Weiterbildung   
         TRUST-BASED HOME     MODERN MENTORING     TRAININGS
           WORKING HOURS
OFFICE     IT-EQUIPMENT PROGRAM
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Benefits

We offer you a long-term career in an internationally operating Austrian company and an interesting growing market environment.

         Vertrauensarbeitszeit
 Home Office      Smartphone Mentoring      Aus- und Weiterbildung   
         TRUST-BASED HOME     MODERN MENTORING     TRAININGS
           WORKING HOURS
OFFICE     IT-EQUIPMENT PROGRAM
Discover the best way of working
https://www.frequentis.com/karriere/hrprofils/images/FRQ_Logo_quadratisch.png profile picture.

Human Resources | www.frequentis.com | Social media contact

For more information go to www.frequentis.com/career
Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!
At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.