Service Engineer, Level 3 | Public Safety (LifeX)
Cluj-Napoca
FREQUENTIS Romania SRL
Full time
Sorry! This position is already filled. You can find our open vacancies here
Job Introduction
The Frequentis Group is an international supplier of communication and information systems for control centres with safety-critical tasks. These ‘Control Centre Solutions’ are developed and distributed by Frequentis in the business segments Air Traffic Management (civil and military air traffic control, aeronautical information management, air defence) and Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways). With headquarters in Vienna, the company employs more than 1800 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries.
In Cluj we started in 2009 and our local team has currently 140+ colleagues and is growing.
As part of our team, you will actively develop products in an international environment, where experienced people will help you further develop your skills and advance in your career.
You will be part of a Managed Service Engineering team within Frequentis’ Customer Service Organisation that offers managed service for our Public Safety product - LifeX. The product is a leading communication and collaboration platform that serves large public safety control rooms, aiming for a continuously growing set of functionalities to fulfil the needs requested by our police, ambulance and fire brigade customers.
Key Tasks
- Receive, document, reproduce, analyse and solve incidents reported by customers, according to the Service Level Agreements
- 3rd Level Windows/VMware/Hyper-V system support and administration
- 3rd Level Database administration and optimization
- 3rd Level Middleware support and administration
- Problem management and root cause analysis
- 24/7 ON CALL customer support (rotation)
- Documentation of known errors for 2nd Level Support
- Interface with product teams for designing product fixes, patches and solutions
- Verification of provided product patches and solutions
- Update technical documentation of the system and its interfaces
- All tasks will be done keeping in mind that this is a safety critical domain
Key Qualifications
- Microsoft MCSE or equivalent experience in administrating high-availability-solutions in Microsoft Windows / Hyper-V environments
- VMware VC(A)P or equivalent experience in administrating high-availability-solutions in Vmware vSphere including vSAN
- Cisco CCNP or equivalent experience in administrating critical network infrastructure mainly in relation to usage of VoIP and encryption
- Knowledge in databases and Middleware applications including container solutions would be beneficial
- Safety aware Customer service quality orientation
- Good English skills (both written and spoken)
- German language skills represent an advantage
Our Values
Frequentis team is committed to creating a safer world with our innovative strength and technology orientation. At Frequentis Romania we are a family, while we value and work under a safety-critical mindset. We believe in courage and expertise, applied in everything we accomplish.
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
 |  |  |  |  |  |  |  |  |  |  | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
| | | | | | | | | | | | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Salary
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
MMocean
Human Resources | malina-catalina.mocean@frequentis.com | +40 726 119757 | Social media contact
Looking forward in getting to know the person behind the CV. In addition to professional qualifications, personality is very important to us at Frequentis
Join us and let's work together for a safer world!
At Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place.