Service Engineer, Level 3 | Public Safety (LifeX)
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- Receive, document, reproduce, analyse and solve incidents reported by customers, according to the Service Level Agreements
- 3rd Level Windows/VMware/Hyper-V system support and administration
- 3rd Level Database administration and optimization
- 3rd Level Middleware support and administration
- Problem management and root cause analysis
- 24/7 ON CALL customer support (rotation)
- Documentation of known errors for 2nd Level Support
- Interface with product teams for designing product fixes, patches and solutions
- Verification of provided product patches and solutions
- Update technical documentation of the system and its interfaces
- All tasks will be done keeping in mind that this is a safety critical domain
- Microsoft MCSE or equivalent experience in administrating high-availability-solutions in Microsoft Windows / Hyper-V environments
- VMware VC(A)P or equivalent experience in administrating high-availability-solutions in Vmware vSphere including vSAN
- Cisco CCNP or equivalent experience in administrating critical network infrastructure mainly in relation to usage of VoIP and encryption
- Knowledge in databases and Middleware applications including container solutions would be beneficial
- Safety aware Customer service quality orientation
- Good English skills (both written and spoken)
- German language skills represent an advantage
We offer a range of benefits focused on work-life balance, professional development and flexibility.
PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
We offer a range of benefits focused on work-life balance, professional development and flexibility.
PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
MMocean
Human Resources | malina-catalina.mocean@frequentis.com | +40 726 119757 | Social media contact