Service Engineer, Level 3 | Public Safety [LifeX]
Cluj-Napoca
FREQUENTIS Romania SRL
Full time
Sorry! This position is already filled. You can find our open vacancies here
Job Introduction
The Frequentis Group is an international supplier of communication and information systems for control centres with safety-critical tasks. These ‘Control Centre Solutions’ are developed and distributed by Frequentis in the business segments Air Traffic Management (civil and military air traffic control, aeronautical information management, air defence) and Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways). With headquarters in Vienna, the company employs more than 2300 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries.
In Cluj we started in 2009 and our local team has currently 180+ colleagues and is growing.
You will be part of a Managed Service Engineering team within Frequentis’ Customer Service Organisation that offers managed service for our Public Safety product - LifeX. The product is a leading communication and collaboration platform that serves large public safety control rooms, aiming for a continuously growing set of functionalities to fulfil the needs requested by our police, ambulance, and fire brigade customers.
Key Tasks
- Provide 3rd Level application support for Frequentis Public Safety products.
- Provide limited support for 3rd party components delivered with our products.
- Provide limited support for the software infrastructure hosting our products.
- Analyse and solve incidents reported by customers
- Problem management and root cause analysis
- Perform or assist with production system upgrades (both onsite and remotely)
- Use, improve or create automation for repetitive tasks
- 24/7 ON CALL customer support (rotation)
- Documentation of known errors for 2nd Level Support
- Interface with product teams for designing product fixes, patches, and solutions.
- Verification of provided product patches and solutions
- Update technical documentation of the system and its interfaces
- All tasks will be done keeping in mind that this is a safety critical domain
Key Qualifications
- Good English skills (both written and spoken)
- Safety aware and Customer service quality orientation
- Ability and openness to learn new products, technologies, and procedures.
- Good understanding of networking basics
- Experience in customer services / exposure to communicating with customers
- Experience in in-depth problem solving and troubleshooting applications
Knowledge and experience with any of the following is an advantage:
- Databases (SQL, MongoDB) and Middleware solutions
- VoIP and/or encryption technologies
- Windows and/or Linux server administration
- VMWare and/or Hyper-V virtualization solutions
- Scripting skills
- German language
Our Values
Frequentis team is committed to creating a safer world with our innovative strength and technology orientation. At Frequentis Romania we are a family, while we value and work under a safety-critical mindset. We believe in courage and expertise, applied in everything we accomplish.
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
 |  |  |  |  |  |  |  |  |  |  | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
| | | | | | | | | | | | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Salary
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Victoria-Luciana Bora
Human Resources | victoria-luciana.bora@frequentis.com | +40 799 983 653 | Social media contact
Looking forward in getting to know the person behind the CV. In addition to professional qualifications, personality is very important to us at Frequentis. Join us and let's work together for a safer world!
At Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place.