Frequentis

Service Security and Compliance

• Develop, implement, and monitor operational guidelines for effective and secure operation of Frequentis customers.
• Active participation in the improvement process of the ISO 27001 Information Security Management System (ISMS) within Customer Services operations.
• Collaborate closely with the System Security Team to develop and enforce security measures at the system level.
• Design robust security architecture for customer service operations, balancing business goals with optimal security standards.
• Proactively identify and mitigate potential security risks and vulnerabilities in collaboration with various internal and external stakeholders.

Operational and Strategic Involvement

• Create and/or approve applied security concepts for system and change requests and coordinate security concepts with internal and external interfaces.
• Understand and apply security requirements to Frequentis products and customer solutions.
• Integrate security guidelines into service management processes.
• Evaluate changes for compliance with security requirements.
• Verify that customer offers align with internal and external security requirements.
• Define requirements for the security service portfolio.
• Monitor and report on the remediation progress in projects and installed customer solutions.

Process and Team Collaboration

• Participate in the virtual Frequentis Security Incident Response Team (SIRT), managing and mitigating security incidents.
• Ensure alignment and compliance of Service Security with Group Information Security and System Security teams.
• Develop and deliver comprehensive security awareness training for the Customer Service team.

Strategy and Improvement

• Continually update and refine the service security strategy to leverage new technologies and threat information.
• Maintain and improve defined group wide processes.
• Manage the lifecycle of security services, ensuring continuous alignment with industry standards.
• Analyze and enhance service management processes to ensure comprehensive security coverage.

3rd Party and Tender Management

• Evaluate the security aspects of technologies provided by third parties, ensuring compliance with Frequentis security standards.
• Respond to service security requirements in tenders, developing new service offerings, as necessary.