Support Engineer | Air Traffic Management (MosaiX)
Cluj-Napoca
FREQUENTIS Romania SRL
Full time
Job Introduction
The Frequentis Group is an international supplier of communication and information systems for control centres with safety-critical tasks. These ‘Control Centre Solutions’ are developed and distributed by Frequentis in the business segments Air Traffic Management (civil and military air traffic control, aeronautical information management, air defence) and Public Safety & Transport (police, fire and rescue services, emergency medical services, vessel traffic and railways). With headquarters in Vienna, the company employs more than 1800 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries. In Cluj we started in 2009 and our local team has currently 140+ colleagues and is growing.
As part of our team, you will actively develop products in an international environment, where experienced people will help you further develop your skills and advance in your career.
The MosaiX team is providing the next generation platform for Frequentis safety critical domains. Driven by the highest quality needs in air traffic management we reach out to all use cases where reliability, real time performance and security are major success factors. Joining the MosaiX-Team as Support Engineer you start a strategic journey to bring Frequentis products to the next level.
We are developing for a safety critical environment, following industry standards, where high availability and redundancy is a basic requirement.
Key Tasks
- Be the first point of contact for support request from products and projects
- Engage with developers and engineers that build on MosaiX and support them in implementing their use cases
- Engage in review of new features to ensure that the customer use cases are conveyed in all relevant aspects to the development team
- Actively follow-up with products and projects on the suggested/applied solutions
- Support trouble shooting of products and projects that use MosaiX
- Build/maintain FAQs and improve documentation based on feedback
- Facilitate a MosaiX system engineering (user) community
- Design and promote target group specific trainings and consulting sessions
- Foster contributions to the MosaiX platform to increase the Inner Source attitude
Key Qualifications
- Ability to understand a use case and transform it to a more general solution
- Profound knowledge of container and cloud native concepts
- Willingness and drive to draft and maintain comprehensive how-to documents, tutorials and trainings
- Talent to keep the focus, while being open for new ideas
- Excellent listener and rapid learner
- Experience in configuration management and deployment tools (Puppet, Ansible)
- Docker and its ecosystem
- Experience with network and application monitoring tools (Prometheus/Grafana/ Zabbix)
- Linux (RHEL) deployment and administration
- Networking experience
- Good English skills (both written and spoken)
- Experienced with working in an Agile team
Our Values
Frequentis team is committed to creating a safer world with our innovative strength and technology orientation. At Frequentis Romania we are a family, while we value and work under a safety-critical mindset. We believe in courage and expertise, applied in everything we accomplish.
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
 |  |  |  |  |  |  |  |  |  |  | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Benefits
We offer a range of benefits focused on work-life balance, professional development and flexibility.
| | | | | | | | | | | | |
| PRIVATE MEDICAL | SPORT | LUNCH | EXTRA | EXTRA | PUBLIC TRANSPORT | CERTIFICATIONS | TRAININGS | UNEQUAL | WORK | PRIVATE | |
| INSURANCE | PACKAGE | TICKETS | VACATION DAYS | WINTER HOLIDAY | SUBSCRIPTION | WORKING HOURS | FROM HOME | PENSION |
Salary
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
MMocean
Human Resources | malina-catalina.mocean@frequentis.com | +40 726 119757 | Social media contact
Looking forward in getting to know the person behind the CV. In addition to professional qualifications, personality is very important to us at Frequentis
Join us and let's work together for a safer world!
At Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place.