Customer Service Manager (w/m/d)

Public Safety
Abu Dhabi FREQUENTIS Middle East Ltd. From now on Full time
Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 40,000 workstations already trust our know-how and proven experience. To support our expansion in the Middle Eastern Region we are currently establishing a new subsidiary in the United Arab Emirates (UAE), where all sales and customer service activities in the region will be centred. 

As Customer Service Manager for the Public Safety market in Middle East you are the contact for all customers of all Frequentis business areas for the installed base business. In this role you are the negotiator for our professional services and maintenance contracts and help customers to further develop their systems with change requests to build and maintain a long-term business relationship. You are welcome to share your experience in the field of Public Safety- and IT related business solutions with us and we are going to offer you an environment with great potential
and strong support of an international Service Manager team worldwide. A young, dynamic and successful team awaits you in Abu Dhabi with a great corporate culture.

Our Public Safety solutions leverage many years of experience focusing on mission critical communications and applications. Cross-industry expertise gained from supporting control centre communication sets the foundation for industry-leading communication solution for Public Safety organizations.
Key Tasks
  • Managing service contracts and change request projects with customers in Public Safety in the Arabic region
  • Ensuring rapid incident and problem handling in a safety critical customer based IT/telecom infrastructure in cooperation with our system engineers and other stakeholders 
  • Identifying optimization potential and new business opportunities in terms of life cycle management with existing customers (change requests) in close cooperation with the local sales team 
  • Proactive relationship management with customers, partners, and subcontractors 
  • Supervising necessary resources, budgets and profitability as well as reporting internally and externally 
  • Supporting presales and sales by elaborating the technical solution, documentation and preparation of offers
Key Qualifications
  • At least 5 years of experience as Service Delivery Manager or Project Manager of international service/IT/telecom projects 
  • Completed technical education in IT/telecommunications or similar 
  • Working experience in the areas of Public Safety or equivalent with safety critical IT infrastructure much appreciated 
  • Entrepreneurial way of thinking as well as proven customer experience is needed 
  • Excellent English language skills (written and spoken), Arab is an advantage 
  • Willingness to travel in the UAE region and worldwide (10-30%)
Our Values
Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits

We offer you long-term career opportunities in a profitable global acting Austrian company with a corporate culture where you count as a person.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Benefits

We offer you long-term career opportunities in a profitable global acting Austrian company with a corporate culture where you count as a person.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Discover the best way of working
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Human Resources | www.frequentis.com | Social media contact

For more information go to www.frequentis.com/career
You want to take this challenging opportunity? Then send your CV and supporting documents incl. your salary expectations to: abudhabi@frequentis.com or apply directly here
At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.