Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 35,000 workstations already trust our know-how and proven experience.

The service phase is essential for high customer satisfaction. The Service Engineer (f/m/d) is the link to maintain this relationship successfully.
Key Tasks
  • Coordination and execution of troubleshooting and error analysis
  • Planning, testing and implementation of software upgrades in live operation 
  • Scheduling and technical handling of changes and upgrades to existing systems 
  • Cooperation in ongoing product improvement/customer solution improvement in relation to the operational requirements of each customer
  • Contact for customers in technical 3rd level/vendor matters
  • Coordination of development deliveries of product development 
Key Qualifications
  • Technical training with IT or telecommunications focus 
  • Approx. 3 years professional experience (3rd level support, service engineering, system engineering)
  • Very good overview of IT landscapes (e.g. databases, Linux servers, networks, VoIP, distributed systems)
  • Analytical skills and high problem-solving competence
  • Willingness to travel for approx. 15% per year and to work on-call duty
  • Passion for technical advice and the close cooperation with the customer is an advantage

Our Values
Around 1,900 employees from 55 nations of Frequentis are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Frequentis Benefits


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Annual Gross Salary
EUR 49000
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Frequentis Benefits


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Discover the best way of working
https://www.frequentis.com/karriere/hrprofils/images/Marta_C.jpg profile picture.

Marta Cybis

HR Recruiting | +43 (1) 811 50 1031 | Social media contact

"Tell me openly about your expectations and wishes regarding your professional career. Be your authentic self - that is the key to personal success."
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.