Experienced Service Engineer (f/m/d) - Air traffic management communication solutions

Customer Services
Vienna FREQUENTIS AG From now on Full time
Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, 500 customers with 40.000 workstations already trust our know-how and proven experience.

In a niche market such as air traffic control, the service phase is essential for high customer satisfaction. The Service Engineer (f/m/d) is the link to maintain this relationship successfully.
Key Tasks
  • Coordination and execution of troubleshooting and error analysis
  • Planning, testing and implementation of software upgrades in live operation 
  • Scheduling and technical handling of changes and upgrades to existing systems 
  • Cooperation in ongoing product improvement/customer solution improvement in relation to the operational requirements of each customer
  • Contact for customers in technical 3rd level/vendor matters
  • Coordination of development deliveries of product development 
Key Qualifications
  • Technical training with IT/Networking or telecommunications focus 
  • At least 3 years professional experience (3rd level support, service engineering, system engineering)
  • Very good overview of IT landscapes (e.g. databases, Linux servers, networks, VoIP, distributed systems)
  • Analytical skills and high problem-solving competence
  • Willingness to travel for approx. 15-20% in a year
  • Fluent English and good German, Spanish is a plus
  • Passion for technical advice and the close cooperation with the customer is an advantage

Our Values
Around 2,100 employees at Frequentis are committed to creating a safer world with their innovative strength and technology orientation. At the headquarters in Vienna, people from over 55 nations have agreed on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions and offer all our employees equal development opportunities.
Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. We are located in a modern office building with good public transportation connections.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Annual Gross Salary from
EUR 33143
This salary is the minimum salary according to the collective agreement based on a 38.5 hour week. Your actual annual gross salary results from the overpayment in line with the market depending on your professional experience and qualifications and is part of our attractive overall package.
Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. We are located in a modern office building with good public transportation connections.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUST-BASED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Discover the best way of working
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Human Resources | +431811502194 | Social media contact

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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.