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Service Manager (all genders)

Customer Services and Public Safety
Vienna FREQUENTIS AG From now on Full time
Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

Currently we are looking for one Service Manager (all genders) in Public Safety.

As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas.
Key Tasks
  • Generation and handling of change requests
  • Building and maintaining relationships with customers, partners, and subcontractors
  • Service management and project leadership for global service projects
  • Ensuring timely incident and problem analysis and resolution in close collaboration with Service and Product Engineers
  • Identification of optimization potential and development of customer growth plans within the lifecycle management framework
  • Development of technical solutions, creation of documentation, and support of Pre-Sales and Sales activities
Key Qualifications
  • Completed technical education with IT focus and good generalist IT Know-How 
  • Initial work experience as a Service Delivery Manager (all genders) or in project management of international service/IT/telecom projects 
  • Operational experience (managed services) is an advantage
  • Excellent English language skills (written and spoken), German is an additional asset  
  • Willingness to travel worldwide (20-30%)
Our Values
Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Benefits

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Salary
The remuneration for this position consists of: The collective agreement minimum salary of EUR 38,184 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld.
Apply now
Discover the best way of working
https://www.frequentis.com/karriere/hrprofils/images/Lisa_S.jpg profile picture.

Lisa Schirmbrand

Human Ressources | Lisa.Schirmbrand@frequentis.com | Social media contact

I have studied business education, and already during my time at university, I discovered my passion for recruiting and employer branding. I care deeply about to find motivated individuals who enjoy their work for Frequentis.
Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.
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