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Service Governance Architect (all genders)

Customer Services
Vienna FREQUENTIS AG From now on Full time
Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

As a Senior Service Governance Architect, you play a key role in shaping the foundation of our service delivery across the Frequentis Group. You ensure that our service organization operates in a reliable, compliant, and scalable way – from service design to continuous improvement.
In this role, you combine service architecture, IT service management, and governance into a coherent system that enables high-quality, standardized service delivery.
Key Tasks
  • Take a leading role in the development and operation of our Service Management System (SMS), including ISO 20000 certification
  • Design, documentation, and continuous optimization of support processes across the entire service lifecycle, with a particular focus on security and safety requirements
  • Develop complex service concepts to define and ensure cross-party service operations with internal and external stakeholders
  • Contribute to customer-facing activities (e.g. offers, service design discussions) with your governance expertise
  • Support the adoption of new technologies and methods, including the application of AI within service management contexts
  • Act as a key interface across teams and entities within the global Frequentis Group
Key Qualifications
  • Minimum of 10 years’ experience in IT Service Management, combined with strong ITIL knowledge and experience with service management systems (ideally ISO 20000 and ISO 27001)
  • Strong operational background with hands-on service delivery experience, particularly in managed services or as-a-service environments, ideally in complex or critical IT infrastructures
  • Experience in developing complex service concepts to ensure cross-organizational service delivery
  • Ideally, experience in implementing service governance and ITSM structures across organizational units of varying sizes within a corporate environment (designed globally, implemented locally)
  • Excellent communication skills, confident presence, and ability to collaborate across international teams and organizational boundaries
  • Strong analytical thinking with an independent, solution-oriented, and holistic working approach
  • Very good English skills, German is an advantage
  • Willingness to travel internationally (approx. 10–20%)
Our Values
Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits

Working at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS /
WORKING HOURS RESTAURANT WORKATION IT-EQUIPMENT PARKING SPACE PROGRAM JOBRAD
Benefits

Working at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS /
WORKING HOURS RESTAURANT WORKATION IT-EQUIPMENT PARKING SPACE PROGRAM JOBRAD
Salary
The remuneration for this position consists of: The collective agreement minimum salary of EUR 51,548 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld.
Apply now
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https://www.frequentis.com/karriere/hrprofils/images/Frequentis_Lisa_Schirmbrand_Florentina_Olareanu_web.jpg profile picture.

Lisa Panzitt (ehem. Schirmbrand)

Human Ressources | Lisa.Schirmbrand@frequentis.com | Social media contact

I have studied business education, and already during my time at university, I discovered my passion for recruiting and employer branding. I care deeply about to find motivated individuals who enjoy their work for Frequentis.
Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.
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