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Service Manager (all genders)

Customer Services
Vienna FREQUENTIS AG From now on Full time

Sorry! This position is already filled. You can find our open vacancies here

Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

Currently we are looking for two Service Manager (all genders) in Customer Services.

As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas.

We look forward to receiving your application!
Key Tasks
  • Service management and project management for worldwide service projects 
  • Relationship management with customers, partners and subcontractors 
  • Generation and handling of change requests
  • Ensuring rapid problem handling and resolution together with the service engineers 
  • Identification of optimization potential, creation of customer development plans, life cycle management 
  • Elaboration of technical solutions, documentation and preparation of offers with Pre Sales and Sales (Change Requests)
Key Qualifications
  • Completed technical education with IT focus 
  • Good generalist IT Know-How 
  • At least 5 years of experience as a Service Delivery Manager (all genders) or in project management of international service/IT/telecom projects 
  • Operational experience (managed services) is an advantage
  • Excellent English language skills (written and spoken), German is an additional asset  
  • Willingness to travel worldwide (20-30%)
Our Values
Around 2,200 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits

Working at Frequentis means making the world safer every day and offers you long-term career opportunities among profiting from numerous benefits. These include a working time model based on trust, the possibility to work in a home office or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals at the office as well as home office reimbursement, the possibility of a sabbatical, a detailed onboarding programme and multiple programmes for your professional and personal development. Find out more on our career website! What is important for you at work? For more information, just ask us and we will be happy to give you a personal overview.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Benefits

Working at Frequentis means making the world safer every day and offers you long-term career opportunities among profiting from numerous benefits. These include a working time model based on trust, the possibility to work in a home office or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals at the office as well as home office reimbursement, the possibility of a sabbatical, a detailed onboarding programme and multiple programmes for your professional and personal development. Find out more on our career website! What is important for you at work? For more information, just ask us and we will be happy to give you a personal overview.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Public transport subscription  Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO
Salary
Gross annual salary from
EUR 47528
This salary is the minimum salary according to the collective agreement based on a 38.5-hour week. Your actual annual gross salary results from the overpayment in line with the market depending on your professional experience and qualifications and is part of our attractive overall package.
Job Closed
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https://www.frequentis.com/karriere/hrprofils/images/Odza_Laura_Frequentis.jpg profile picture.

Laura Odza

HR Recruiting & Talentmanagement | laura.odza@frequentis.com | Social media contact

Working with different personalities is what I love about my job. I would like to support prospective employees in developing their potential at Frequentis.
Become part of Frequentis and apply now - our CV parsing will make your application easier and faster!
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.
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