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Service Manager (f/m/d)

Customer Services
Vienna FREQUENTIS AG From now on Full time

Sorry! This position is already filled. You can find our open vacancies here

Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 40,000 workstations already trust our know-how and proven experience.

As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas. With the objective of building long-term relationships with customers, we sell and negotiate our service and maintenance contracts. Through change requests, we succeed in adapting our customers' systems to changing customer requirements and technical environments.
Key Tasks
  • Service management and project management for worldwide service projects 
  • Relationship management with customers, partners and subcontractors 
  • Handling of change requests (change management) 
  • Ensuring rapid problem handling and resolution together with the service engineers 
  • Identification of optimization potential, creation of customer development plans, life cycle management 
  • Elaboration of technical solutions, documentation and preparation of offers with Pre Sales and Sales (Change Requests)
Key Qualifications
  • Completed technical education with IT focus 
  • Good generalist IT KnowHow 
  • At least 3 years of experience as a Service Delivery Manager (f/m/d) or in project management of international service/IT/telecom projects 
  • Operational experience (managed services) is an advantage
  • Excellent English language skills (written and spoken), German is an additional asset  
  • Willingness to travel worldwide (20-30%)
Our Values
Around 2,100 employees from 55 nations of Frequentis are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect, we are on first name terms with each other and attach importance to a team-oriented working atmosphere.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect, we are on first name terms with each other and attach importance to a team-oriented working atmosphere.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN MENTORING TRAININGS
 FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Salary
Annual Gross Salary
EUR 60000
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
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Marta Cybis

HR Recruiting & Talent Management | +43 (1) 811 50 2706 | Social media contact

"When I joined Frequentis, I was particularly impressed by how friendly and smooth the onboarding process was. In addition to the tutor program, I really like our online learning platform, where I can get an overview of many technical topics at any time."
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.
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