Job Introduction
Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 40,000 control centre working positions already trust our know-how and proven experience.

As Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas. With the objective of building long-term relationships with customers, we sell and negotiate our service and maintenance contracts. Through change requests, we succeed in adapting our customers' systems to changing customer requirements and technical environments.
Key Tasks
  • In this role you are responsible for directing and managing ATM Service Managers globally and being the disciplinary lead for local Service Managers 
  • Furthermore you are supervising resources, budgets and tasks as well as controlling the service portfolio and doing internal reporting 
  • Developing service (sales) strategies is also part of your key responsibilities
  • In addition you will be developing the organisational unit by means of a continuous improvement process 
  • You also take over the role of an Internal Project Sponsor for selected accounts 
  • Further you will take part in the operating business and be in charge of Service Management for selected accounts 
Key Qualifications
  • Experience in Matrix Management as well as in critical-IT/safety-critical applications 
  • Completed technical education in IT/telecommunications or similar experience 
  • At least 5 years of experience as a Service Delivery Manager (f/m/d) or in project management of international service/IT/telecom projects 
  • Further knowledge of managed services is an advantage 
  • Excellent English language skills (written and spoken), German is an additional asset 
  • Willingness to travel worldwide (10-30%)
Our Values
Around 2,100 employees from 55 nations of Frequentis are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.
Frequentis Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect, we are on first name terms with each other and attach importance to a team-oriented working atmosphere.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Annual Gross Salary
EUR 70000
Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.
Frequentis Benefits

We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person. Guided by values such as partnership and mutual respect, we are on first name terms with each other and attach importance to a team-oriented working atmosphere.


Vertrauensarbeitszeit Betriebsrestaurant  Home Office  Smartphone Mentoring  Aus- und Weiterbildung  Fitness und Co 
TRUSTED OFFICE HOME MODERN MENTORING TRAININGS
FITNESS
WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PROGRAM & CO
Discover the best way of working
https://www.frequentis.com/karriere/hrprofils/images/Marta_C.jpg profile picture.

Marta Cybis

HR Recruiting | +43 (1) 811 50 1031 | Social media contact

"Tell me openly about your expectations and wishes regarding your professional career. Be your authentic self - that is the key to personal success."
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At Frequentis we don’t just create innovations,
we create a kind of wonder
to make the world a safer place.